Returns, Exchanges, and Warranties
Returns for a full refund are accepted for 30 days from the date of purchase for all non-custom orders. Custom orders cannot be returned, please note our custom exchange policy below. To initiate a return, click here to fill out the return request form.
Exchanges or returns for store credit are allowed for 90 days from the date of purchase. Custom orders can be exchanged only if there is a defect that inhibits the function of the product. To initiate an exchange request, click here to fill out the form.
All Spotted Dog Company products are warrantied for at least 90 days from the original date of purchase. (Craft Towers and Growlers come with an extended warranty of 1 year from the date of purchase.)
If your product has malfunctioned and you believe it to be a defect, please contact us for an exchange or a discounted replacement.